Privacy policy

Privacy Policy

Last Updated: 28-08-2026

Clearform ("Clearform", "we", "us", or "our") provides an AI-powered form and information collection platform that helps organizations collect clearer, more complete, and higher-quality responses.

This Privacy Policy explains how we collect, use, store, and protect information when you use Clearform.

1.   Information We Collect

Depending on how you use Clearform, we may collect:

Account Information

• Name

• Email address

• Login and authentication information

• Account and workspace information

Billing Information

When you purchase a Publish Pass or Starter subscription, payment processing is handled through our payment provider. We may receive payment-related information such as:

• Payment ID

• Order ID

• Subscription ID

• Transaction status

• Amount paid

• Billing dates

We do not intend to store your complete card or banking credentials on Clearform's servers.

Form Information

When you create a form, we may collect:

• Form title and description

• Questions

• Form settings

• Response-quality criteria

• AI preferences

• Themes and configuration

Respondent Information

When someone submits a response to a Clearform form, we may process:

• Information entered into the form

• Responses to questions

• Metadata associated with the submission

• Information necessary to operate the form and provide analytics

The organization or person who created the form may be responsible for determining what respondent information is collected and why.

Usage Information

We may collect technical and usage information such as:

• Browser type

• Device information

• IP address

• Pages or features accessed

• Usage events

• Error and performance information

2.   How We Use Information

We may use information to:

• Provide and operate Clearform.

• Create and manage forms.

• Process and display responses.

• Provide response-quality guidance.

• Generate AI-powered insights where enabled.

• Provide analytics and product functionality.

• Process payments and subscriptions.

• Provide customer support.

• Detect fraud, abuse, and security issues.

• Maintain and improve the platform.

• Communicate important service or account information.

3.   AI Processing

Certain Clearform features use artificial intelligence to evaluate responses, provide guidance, ask contextual follow-up questions, and generate insights.

Depending on the feature being used, information submitted through a form may be processed by Clearform and/or third-party AI service providers.

We will identify relevant third-party processors in our applicable documentation where required.

Clearform's AI features are designed to assist users and should not be treated as guaranteed accurate or as professional advice.

4.   Customer and Respondent Data

Clearform may process two broad categories of information:

Customer data: Information belonging to the person or organization using Clearform.

Respondent data: Information submitted by people responding to a customer's form.

Where a customer uses Clearform to collect information from respondents, the customer may determine the purpose and content of that collection.

Customers are responsible for ensuring that they have an appropriate legal basis, notice, permission, or other authorization required to collect respondent information.

5.   Sharing of Information

We may share information with service providers that help us operate Clearform, including providers for:

• Cloud hosting

• Authentication

• Payment processing

• AI processing

• Analytics

• Email and communications

• Security and infrastructure

We may also disclose information where required by applicable law, legal process, or valid governmental request.

We do not sell personal information as a product.

6.   Data Retention

We retain information for as long as reasonably necessary to provide Clearform, maintain accounts, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Specific retention periods may depend on the type of information and the customer's use of Clearform.

7.   Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no internet-based service can guarantee absolute security.

8.   Your Rights

Depending on applicable law, individuals may have rights relating to their personal information, including rights concerning access, correction, deletion, consent, or grievance redressal.

Requests may be submitted through:

Email: [hello@clearform.in]

We may need to verify your identity before processing certain requests.

9.   Children's Information

Clearform is not intentionally designed to collect personal information from children in circumstances where such collection is prohibited by applicable law.

10.   Third-Party Services

Clearform may use third-party services to operate the platform.

These services may process information according to their own privacy policies and applicable agreements.

11.   Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised "Last Updated" date.

12.   Contact

For privacy-related questions or requests:

Clearform

Email: [hello@clearform.in]

Website: [clearform.in]