Refund and Cancellation

Refund & Cancellation Policy

Last Updated:28-08-2026

Clearform offers both one-time purchases and recurring subscriptions.

1.   Seven-Day Refund Policy

Customers may request a refund within 7 days of purchase if they decide that Clearform is not suitable for their needs.

Refund requests should be submitted to:

Email: [hello@clearform.in]

The request should include the account email and relevant payment/order information.

2.   ₹99 One-Time Publish Pass

The ₹99 Publish Pass is eligible for a refund within 7 days only if the Publish Pass has not been used.

Eligible

A customer purchases a Publish Pass but has not yet published a form.

Not Eligible

Once the Publish Pass has been consumed to publish a form, the purchase is considered used and is not refundable.

Deleting, archiving, unpublishing, duplicating, or renaming the form does not make the purchase refundable.

3.   Refund Processing

Once a refund is approved, Clearform will initiate the refund through the applicable payment provider.

The time required for the amount to appear in the customer's account may depend on the payment provider or bank.

4.   Starter Subscription

Starter is a recurring subscription priced at ₹499/month unless otherwise stated.

Customers may cancel their subscription at any time.

Cancellation prevents future renewal but does not normally provide an automatic refund for the current billing period.

The customer continues to have access to the applicable Starter features until the end of the already-paid billing period.

5.   Subscription Refund Requests

If a customer believes they were incorrectly charged or has another billing issue, they may contact Clearform within 7 days of the relevant charge.

Clearform will review the request and determine eligibility based on the circumstances.

6.   Failed Payments

If a recurring payment fails, Clearform may restrict or suspend Starter-only features until payment is successfully completed.

Clearform will not intentionally delete the customer's forms or existing responses solely because of a failed payment.

7.   Duplicate or Incorrect Charges

If you believe you have been charged incorrectly or more than once for the same transaction, contact Clearform support with the relevant payment details.

8.   Abuse of Refund Policy

Clearform may investigate refund requests where there is evidence of fraud, abuse, repeated misuse, or attempts to circumvent the Publish Pass system.

9.   Contact

Refund and cancellation requests:

Email: [hello@clearform.in]

Website: [clearform.in]